Simatupang, Lucy Nancy. “PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN KRL COMMUTERLINE DI KEBAYORAN LAMA”. Jurnal Manajemen USNI 1, no. 1 (August 1, 2016): 77–95. Accessed August 13, 2026. https://jekobis.org.103-247-8-217.cpanel.site/ojs/index.php/manajemen/article/view/175.